No matter how small your business is, a website is completely necessary. The power of word of mouth through consumers and their friends is a major tool for businesses. If a consumer has no way of referring your business to family and friends on their social media platforms or through digital channels, you’ll be missing out on sales! A lot of consumers won’t even trust a company that doesn’t have a website. So, if you’re about ready to present your company online, here’s what you should be including.
Who you are
What does your business stand for? What does your business do? What are your missions for your own business and the industry?
These are all questions that potential customers may have, and your website should clearly have the answers!
While part of your target market may be impulse buyers who don’t fret about the company they’re buying from, a lot of your market is going to do some research.
And, if you don’t have the answers for their questions, they might move on to your competition.
Location, location, location!
Whether you’re selling a product or marketing a service, the location of your operations is extremely important information for consumers.
Some may need their product by a certain date, others will want to come into your store location, even more may want to figure out shipping costs.
If a consumer can’t find your location anywhere, you may be losing sales without even knowing it.
Your website needs contact information. Preferably, your website should include a section that customers can fill out without leaving the site.
This section may include customer name, email, and comment, so it is easy for costumers to fill out and for you to respond to.
But, DON’T link this part of your website to an e-mail you never check! Response time to customer concerns and questions is critical to landing the sale.
If you prefer to only include contact information and not an entire section on your website, then make sure your e-mail is professional. Don’t use your actual name in the e-mail address. Instead, use your company’s domain name or a variation of it.
AKA: instead of “Christina.Smith@gmail.com” use “YarnOfLove@gmail.com” (if your company’s name was Yarn Of Love, that is.)
Think of a website that you would use. The most impressive ones have very little copy on their home page.
While this may vary depending on industry, limiting the information you throw at your potential market will hopefully increase their site-time.
Leave them wanting more. Leave them curious and willing to search through your website. Avoid big words, sentences, and jargon that your potential market wouldn’t understand.
A feedback section
Consumers love reviews. Including a feedback/testimonial/review section will give the skeptical or on-the-edge consumer a bigger push to buy your product or use your service.
Something to do
Your website should include a call to action. If there is no “Sign-up,” “Buy now,” or “let’s chat,” etc. button anywhere on your front page, you’re already losing costumers.
When there is a button to press that will bring a consumer elsewhere, curiosity takes over, and they click on it.
If there is nothing to click and your website is essentially one page with all the essential information—you’re leaving little to the consumer’s imagination or curiosity.
More people are using the internet everyday. The number of daily users keeps growing, and will continue growing, as internet is integrated into more gadgets like watches and even toys. Don’t let your company fall back on the one aspect that can lead to monumental success. If you’re ready to improve or start your online presence, reach out to us at inMark Media. We would love to answer any questions or work on a strong responsive website for you and your business. Below is an example of our work for a local restaurant in Westchester.